Return the new/unused item in the original box and/or packaging prepaid within 30 days of invoice, with a copy of the invoice for a refund/exchange/credit.
No return of books, tools, electrical parts or clearance items.
When returning the below listed procedure must be done:
- Call 919-596-2934 during business hours to get a return authorization code number
- All returns must be accompanied by the original invoice and a return authorization code. “NO” returns will be accepted without BOTH
- Return all new/unused item(s) in original unopened box and/or packaging within 30 days of invoice.
- A 15% handling and processing fee will be charged on all merchandise returned unless the error was ours.
Send the package back pre-paid (UPS or US Postal Service Insured) to:
East Coast Sand Rails
611 South Mineral Springs Rd
Durham NC 27703
*Note: We do not refund any shipping charges. We will not accept COD or freight-collect shipments.
*Note: If you need more help regarding any damaged items received, please contact us at the phone number provided above.