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Returns & Exchanges

Return the new/unused item in the original box and/or packaging prepaid within 30 days of invoice, with a copy of the invoice for a refund/exchange/credit.

No return of books, tools, electrical parts or clearance items.

When returning the below listed procedure must be done:

  1. Call 919-596-2934 during business hours to get a return authorization code number
  2. All returns must be accompanied by the original invoice and a return authorization code.  “NO” returns will be accepted without BOTH
  3. Return all new/unused item(s) in original unopened box and/or packaging within 30 days of invoice.
  4. A 15% handling and processing fee will be charged on all merchandise returned unless the error was ours.
  5. Send the package back pre-paid (UPS or US Postal Service Insured) to:

    East Coast Sand Rails
    611 South Mineral Springs Rd
    Durham NC 27703

    *Note: We do not refund any shipping charges.  We will not accept COD or freight-collect shipments.

    *Note: If you need more help regarding any damaged items received, please contact us at the phone number provided above.